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Returns and Refund Policy


Faulty and Damaged Products

In the unlikely event that a delivered product (including special order and made-to-measure items) is faulty, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 10 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. Faulty products must be advised in writing either by post, email or fax within 10 days for a full refund.

Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 14 days of the refund request being made. To arrange for the product(s) to be collected, send an e-mail to with your Purchase Order number and details of the product to be returned. We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product. 


Products No Longer Required

In the event that you wish to return a product that is no longer required, we will provide you with a refund less a 25% restocking charge (if applicable) and excluding any delivery charges, provided we are advised of the proposed return within 14 days of the product being delivered to you. Alternatively, send an e-mail to and we will arrange for the collection of the product by our nominated carrier. Your refund will be processed within 14 days.

We will not accept return for customized materials and classified Hazardous Goods due to its storage requirements. 


 Additional Information

All refunds will be made to the account used to purchase the product. This does not affect your statutory rights.