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Returns and Refund Policy I Shipping Policy I Privacy Policy I Terms of Use 
© Copyright 2008-2019 Global Building Material FZC - All Rights Reserved

Shipping Policy

Global Building Material FZC ("we" and "us") is the operator of ( ("Website"). Terms below are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 

2. Shipping Costs 

Shipping costs are calculated during  based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. 

This price will be the final price for shipping cost to the customer. 

3. Delivery Terms 

3.1 Transit Time Domestically 

In general, domestic shipments are in transit for 2 - 7 days 

3.2 Transit time Internationally 

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 

3.3 Dispatch Time 

Orders are usually dispatched within 2 business days of payment of order 

Our warehouse operates on Sunday - Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 

3.4 Change Of Delivery Address 

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 

3.5 P.O. Box Shipping 

Global Building Material FZC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

3.6 Items Out Of Stock 

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. 

3.7 Delivery Time Exceeded 

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

4. Tracking Notifications 

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

5. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 

6. Sales Tax 

Sales tax is excluded to the price of the goods as displayed on the website 

7. Import Duties & Taxes 

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Global Building Material FZC encourage you to be aware of these potential costs before placing an order with us. 

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Global Building Material FZC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 

8. Cancellations 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 

9. Insurance 

Parcels are insured for loss and damage up to the value as stated by the courier. 

9.1 Process for parcel damaged in-transit 

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 

9.2 Process for parcel lost in-transit 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 

10. Customer service 

For all customer service enquiries, please email us at